Effective Date: January 1, 2024

PEP FIT LLC ("PEP FIT," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, programs, memberships, events, services, applications, and digital platforms.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.pepfitllc.com, purchase products or services, participate in programs, submit forms, join our email or SMS lists, or otherwise interact with PEP FIT LLC.

By using our website, services, products, memberships, programs, applications, or digital content, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including:

Name

Email address

Phone number

Mailing address (if provided)

Billing information

Payment information

Emergency contact information

Program applications and intake forms

Health and wellness information voluntarily submitted by you

Fitness goals and progress information

Survey responses

Customer support communications

Testimonials you voluntarily provide

We may also collect information automatically through our website and technology platforms, including:

IP address

Browser type

Device information

Operating system

Website activity

Referral sources

Pages visited

Time spent on pages

Click activity

Cookies and tracking technologies

By using the pepfitllc.com website, you consent to the use of cookies, tracking technologies, pixels, and similar tools used to improve website functionality, marketing effectiveness, analytics, and user experience.

HIPAA Notice

PEP FIT LLC is not a healthcare provider, medical practice, or covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Information submitted through coaching applications, intake forms, assessments, and program participation is not considered protected health information (PHI) under HIPAA. However, PEP FIT LLC takes reasonable measures to safeguard personal information as described in this Privacy Policy.

2. HOW WE COLLECT INFORMATION

Information may be collected when you:

Visit our website

Complete a form

Purchase a product or service

Join a membership

Schedule a consultation

Register for an event

Participate in a challenge

Subscribe to email communications

Subscribe to SMS communications

Download resources

Complete questionnaires or assessments

Communicate with us via email, phone, text, social media, or messaging platforms

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Provide products and services

Deliver memberships and coaching programs

Provide fitness instruction and educational content

Provide nutrition coaching and educational resources

Process payments

Manage subscriptions

Communicate with you regarding programs and services

Respond to customer service inquiries

Deliver downloadable resources

Improve our website and user experience

Send newsletters and marketing communications

Send appointment reminders and service notifications

Conduct business operations

Comply with legal obligations

Protect the rights and security of PEP FIT LLC

4. PAYMENT PROCESSING

Payments are processed through third-party payment providers, including but not limited to:

Stripe

PayPal

QuickBooks Payments

PEP FIT LLC does not store full payment card information on its servers. Payment information is collected and processed according to the privacy and security policies of the applicable payment processor.

5. EMAIL MARKETING

If you subscribe to our email list, register for a program, download a resource, purchase a product, or otherwise provide your email address, you may receive:

Program communications

Membership updates

Educational content

Promotional offers

Newsletters

Event announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email. Transactional communications related to purchases, memberships, billing, and account management may still be sent as necessary.

6. SMS MARKETING AND COMMUNICATIONS

By voluntarily providing your mobile phone number and opting into SMS communications, you consent to receive text messages from PEP FIT LLC regarding:

Program updates

Membership information

Appointment reminders

Coaching communications

Promotional offers

Marketing messages

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS communications is not a condition of purchase. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at [email protected].

7. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, tags, and similar technologies to enhance user experience and improve our services.

These technologies may collect information regarding:

Website usage

Device information

Browser activity

Advertising interactions

Website performance

You may adjust browser settings to refuse cookies; however, certain website features may not function properly.

8. THIRD-PARTY SERVICES

We may use third-party service providers and technology platforms, including but not limited to:

FG Funnels

Meta (Facebook and Instagram)

Google Analytics

Google Tag Manager

Google Workspace

Stripe

PayPal

QuickBooks

Email marketing providers

SMS communication providers

Scheduling and appointment platforms

Membership and coaching software platforms

These providers may collect, process, and store information according to their own privacy policies. PEP FIT LLC is not responsible for the privacy practices of third-party websites, services, or platforms.

9. META PIXEL, ADVERTISING, AND ANALYTICS

We may use Meta Pixel, Google Analytics, Google Tag Manager, and similar technologies to:

Measure website traffic

Understand visitor behavior

Improve marketing effectiveness

Deliver relevant advertisements

Create audience segments

Retarget website visitors

These services may collect information regarding your interactions with our website and advertisements.

10. TESTIMONIALS AND USER CONTENT

If you voluntarily submit testimonials, reviews, comments, feedback, photographs, videos, or other content, you grant PEP FIT LLC permission to use such content in accordance with any consent or release you have provided. We reserve the right to publish, edit, or remove submitted content at our discretion.

11. DATA SECURITY

PEP FIT LLC uses commercially reasonable measures to protect personal information.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept this risk when using our services.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

We reserve the right to retain information as required by law or for legitimate business purposes.

Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or transfer of all or substantially all of PEP FIT LLC's business operations, personal information may be transferred as part of that transaction.

International Users

PEP FIT LLC operates from the United States. If you access our website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States.

13. CHILDREN'S PRIVACY

Most PEP FIT programs, memberships, coaching services, and digital products are intended for adults age 18 and older.

In the event PEP FIT LLC offers youth programs, camps, challenges, or activities, participation by minors may require parental consent and additional waivers or agreements. PEP FIT LLC does not knowingly collect personal information from children under the age of 13 without appropriate parental consent. If you believe a child has provided information without parental authorization, please contact us immediately.

14. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

Accessing your information

Correcting inaccurate information

Requesting deletion of information

Requesting limitations on processing

Withdrawing consent where applicable

To submit a request, contact:

[email protected]

We reserve the right to verify your identity before responding to requests.

California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws. Eligible individuals may request information regarding personal data collected, disclosed, or sold, and may request deletion of certain personal information, subject to legal exceptions. To submit a request, contact [email protected].

15. DO NOT TRACK

Some web browsers offer "Do Not Track" settings. Because there is no universal standard for responding to such signals, our website may not respond to Do Not Track requests.

16. CHANGES TO THIS PRIVACY POLICY

PEP FIT LLC may update this Privacy Policy at any time. Changes become effective immediately upon posting unless otherwise stated. Continued use of our website, products, services, memberships, programs, events, or digital content constitutes acceptance of the updated Privacy Policy.

17. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, please contact:

PEP FIT LLC

Email: [email protected]

Website: www.pepfitllc.com